Sunday, August 15, 2010

Are Brands Scared of Social or is Social over Hyped

The attached link from highlights 5 great Location Based Marketing Campaigns and 5 bad ones.


The reason I am using this link is it highlights location based campaigns that are very similar to campaigns run on Twitter and Facebook. They are all big brands. What it really shows is that Brands are kind of being forced into the Social Media and Location Based Marketing before there is a true need for it. I have discussed in this blog before reasons major-mega brands do not need Social due to lack of scale and potential downside.

I want to discuss the value here of Social and Location Based Services if done right, then some reasons not to be Social or use Location Based Services.

Done Right:

Where I see the real strategic value of Social Media and Location Based Services is when you use these technologies to steer a prospective customer your way. When they are in the decision making process. But the key is access, respect, and opt-in call to actions.

Creating a Geo-Fence around a store so that when I drive by you contact my phone is not going to change my behavior. You already have Sunday Circulars, TV Commercials, Digital Ads, Email Contact, Print Coupons, and I haven't come in to buy. Why would a Geo-Fence chance my behavior vs annoy me when I drive by to get Gas or Milk.

But what if I could tie in Print, Social, and LBS? When I come to your store I see a poster saying if I take action via and LBS I get a sweet deal on something? Or tie purchases into a real loyalty program that gives a reward for actual repetitive patronage. That is respectful and since I am already there I don't need as big a bribe.

Done Wrong:

Why do I want to participate? Do you need to truly bribe me? Won't that lower the value of your product in my eyes? Will you annoy me? Will it become Push Advertising after I sign up for the SMS Loyalty Program you promoted.

Do you feel such an ego that you think everyone wants to talk with you when out and about or online? Do I want to be a fan of my dog's food or the company I buy most of my soup from? Do these Brands need Social or LBS when they are already reaching me or when Point of Sale in a market might sway me between brands because of what is on sale?

In Wrap Up:

Don't be cocky. Think of what value you will bring to me so that I want to engage and have no remorse once the engagement starts. Be creative. Don't reduce your value in my eyes. But be enough of a value for me to want to engage with you, or patronize you. Be respectful. My time is precious. So is yours. Don't waste either. Think of what makes me want to connect via these media channels vs the already established ones.

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